Easy Returns & Customer Satisfaction

Return Policy

At Fresh Buyzar, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something is not right, our Return Policy is designed to make the process simple and hassle-free.

Last updated: April 16, 2026

Our Return Policy

We accept returns on eligible products within 7 days of delivery. If you are not satisfied with your purchase, you may request a return subject to the conditions mentioned below.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

Required
Product must be unused, unopened, and in original condition
Required
Original packaging, labels, and tags must be intact
Required
Proof of purchase or order confirmation is required
Required
Return request must be submitted within 7 days of delivery

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or quality reasons, including:

Non-Returnable
Perishable grocery items such as fruits, vegetables, dairy, and frozen foods
Non-Returnable
Opened food packages or damaged sealed products
Non-Returnable
Personal care and hygiene items
Non-Returnable
Customized or special-order products
Non-Returnable
Clearance or sale items (unless damaged or defective)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos of the product and packaging. We will review the issue and offer a replacement or refund.

Please report damaged or incorrect items within 24 hours of delivery for a swift resolution.

How to Request a Return

To initiate a return:

Step 1
Contact our customer support team at contact@freshbuyzar.com
Step 2
Share your order number and reason for return
Step 3
Attach photos if the item is damaged or incorrect
Step 4
Our team will guide you through the return process

Refund Policy

Once the returned product is received and inspected, refunds will be processed within 5-7 business days to the original payment method.

Prepaid
Refund to original payment source
COD
Refund via bank transfer or wallet

Exchange Policy

We offer exchanges only for damaged, defective, or wrong items, subject to stock availability.

Return Shipping Charges

Free
If the return is due to our error (wrong/damaged item), return shipping is free
Charges Apply
If the return is due to customer preference, shipping charges may apply

Why Shop With Us?

Our transparent Return Policy ensures a smooth shopping experience. We value trust, quality, and customer satisfaction, making us the preferred choice for online shopping.

Contact Us

FreshBuyzar

If you have any questions about our Return Policy, feel free to contact us: